What is Conduent today?
Conduent is a global business process outsourcing and technology services company that supports government agencies, healthcare organizations, transportation systems and large enterprises with digital operations.[2][3] It manages high-volume processes such as payments, toll transactions, customer service interactions and claims administration, often serving as the backbone for public-facing programs and services.[1][2][3]
The company markets itself as a technology-led partner that leverages cloud computing, artificial intelligence, machine learning and automation to make client operations more efficient and user-friendly.[1][2] Through tens of thousands of employees worldwide, Conduent delivers services that impact millions of people, from beneficiaries of government programs to commuters using toll roads and patients navigating health plans.[1][2][3]
Services, sectors and digital transformation
Conduent’s portfolio spans customer experience management, transaction processing, finance and accounting, healthcare administration and public-sector program support.[2][3] In government, it helps administer benefits, child support, eligibility systems and program integrity solutions, while in transportation it runs tolling and transit fare platforms that process millions of transactions every day.[1][2][5]
To support these sectors, Conduent emphasizes AI-driven automation and analytics that streamline workflows, reduce manual errors and provide real-time insights into performance.[1][2] By modernizing legacy systems and integrating data across channels, the company seeks to help clients respond more quickly to policy changes, regulatory requirements and rising expectations for seamless digital experiences.[2][3]
Workplace brand, financial pressures and risk
Conduent has worked to strengthen its reputation as an innovative, inclusive workplace, highlighting a culture built on trust, respect and collaboration and earning recognition on lists such as Newsweek’s Global Most Loved Workplaces.[1][4] This internal focus is positioned as supporting better client outcomes by engaging employees in continuous improvement and digital transformation initiatives.[1][4]
At the same time, external assessments have pointed to challenges such as revenue pressure and contract runoff, even as profitability metrics improve.[6] Because Conduent handles sensitive personal and financial data at scale, its future prospects depend not only on its ability to deliver AI-enabled efficiency, but also on sustaining robust cybersecurity, compliance and resilience in the face of growing regulatory and public scrutiny.[2][3][6]